Terms & Conditions
DELIVERY SERVICE
We undertake to do our utmost to execute every order within the shortest possible time. There are three different delivery bands. The lead times for these three bands are as follows:
IN STOCK
Products held in stock in our warehouse and normally available for delivery within 2-4 working days of receipt of order.
SPEED RANGE
These are popular product lines normally available for delivery within 5-10 working days from receipt of order.
TO ORDER
These are all other sizes and products not held in stock or on Speed Range status and are normally available within 20-25 working days from placement of order.
We cannot accept liability for any direct or indirect loss which may arise if a delivery is delayed due to unforeseen circumstances or conditions beyond our control.
CARRIAGE COSTS
Variable charge according to distance and order value.
Same day/timed or dedicated vehicle. Charged at cost + 5%
Please note: We cannot accept responsibility for damaged or missing goods unless we are notified in writing within 3 working days of receipt of delivery. For goods arriving via carrier or courier, please ensure that any damage or deficiency is noted on the driver’s docket/proof of delivery at the time of delivery as it is impossible to make a claim against the courier once a delivery has been signed for as “received in good condition”.
WARRANTY
All materials are under warranty for a twelve month period. Within this period we will replace free of charge any components that prove to be of defective manufacture. Please note that this warranty will be rendered null and void if items have been overloaded, abused, dismantled and re-erected incorrectly or mistreated in any way.
Due to lighting conditions and the reprographic process, there may be some slight difference in colouration of the actual products than appears in the photographs. As part of our programme of continuous improvement, Agile Medical reserve the right to change and update products without prior notice.
RESERVATION OF TITLE/RETURNS/ORDER CANCELLATION
Please note that under our trading terms, title of goods supplied only passes from the company on receipt of payment. Goods returned must be undamaged and in resale-able condition. In the case of an order cancellation for non-stock items where goods have been specifically purchased or manufactured against a confirmed purchase order it may not be possible for us to avoid raising an invoice for the full original purchase order value.
PAYMENT TERMS
Credit account facilities are available subject to satisfactory bank and trade references being obtained. With approved accounts, our terms are that payment is due in full within 30 days from the end of the month in which the goods/services were delivered/provided. For non-account transactions we accept payment by Stripe using VISA & Mastercard.
